ORDER TERMS AND CONDITIONS
Sales Order Confirmation and Acceptance
Customer’s written or electronic confirmation of this Sales Order confirms that the Sales Order has been reviewed and accepted in full, including all items, quantities, pricing, Incoterms, freight responsibility, and the terms and conditions outlined herein. This Sales Order becomes a legally binding agreement once confirmed.
QUALITY, INSPECTION, ACCEPTANCE
Product quality is guaranteed at the time of delivery. Customer is responsible for inspecting all products immediately upon receipt. Any quality issues, shortages, or discrepancies must be reported in writing within 24 hours of receipt.
Failure to notify Impact Products within this time period constitutes acknowledgment that the products have been received in acceptable condition and meet customer requirements.
CUSTOMER RESPONSIBILITY FOR PRODUCT APPROVAL
Customer is responsible for confirming product specifications, quality requirements, and intended use prior to production or shipment. Impact Products is not responsible for issues arising from customer-approved specifications, applications, or handling.
INCOTERMS
The Incoterms listed on the Sales Order define when responsibility, cost, and risk transfer from Impact Products to the customer during shipment. These internationally recognized terms are used to ensure clarity and alignment between both parties.
Incoterms Used by Impact Products:
FOB – Origin (Free On Board, Origin)
Ownership and transit risk transfer to the customer once the goods leave Impact Products’ facility or point of origin. Freight may be arranged to support the customer, but transit responsibility begins at origin.
C&F – Port of Destination (Cost and Freight)
Impact Products arranges and pays for freight to the destination port. Transit risk transfers to the customer once the goods are unloaded at the port of destination.
DDP – Delivered Duty Paid
Impact Products arranges and pays for transportation, duties, and taxes to deliver the goods to the customer’s specified destination. Responsibility remains with Impact Products until delivery is complete.
SHIP VIA FIELD
The Ship Via field on the Sales Order indicates who will arrange transportation:
IMPACT ARRANGED
Impact Products will coordinate freight using its logistics team and carrier network to secure competitive rates and reliable service.
CUSTOMER PICKUP
The customer or customer-designated carrier is responsible for pickup and transportation arrangements.
The Freight field specifies payment responsibility:
PAID BY CUSTOMER
Freight charges will be billed to the customer or added to the invoice as applicable.
PAID BY IMPACT
Freight charges are included as part of the Sales Order and paid by Impact Products.
FREIGHT AND TRANSIT RISK
When freight is arranged by the customer or the customer’s carrier, all risk of loss or damage in transit transfers to the customer upon shipment. The customer is responsible for filing and resolving any freight claims with the carrier.
When Impact Products arranges freight, responsibility transfers in accordance with the Incoterms listed on the Sales Order.
LIMITATION AND LIABILITY
Impact Products’ liability is limited to the invoice value of the affected product. Under no circumstances shall Impact Products be liable for indirect, incidental, or consequential damages, including lost profits, downtime, or production delays.
SURPLUS AND DISCOUNTED PRODUCT SALES:
Surplus or discounted ingredient sales are sold as-is and priced below standard market value. These products may include multiple lots per pallet, non-uniform quantities, prior opening or handling, clumping or separation, cosmetic variation, or extended shelf life supported by Certificates of Analysis but not labeled on individual units. These conditions are reflected in the discounted pricing and are acknowledged upon confirmation.
PAYMENT TERMS
Invoices not paid according to agreed payment terms may be subject to interest on past-due balances as permitted by law. Payment by check is not accepted unless expressly approved in writing.
GOVERNING AGREEMENT
This Sales Order and the terms and conditions contained herein constitute the entire agreement between the parties and supersede all prior discussions, proposals, or representations.
